Terms & Condition summary: 

At RWL, we strive to provide exceptional retreat experiences. To ensure clarity and fairness, please review our cancellation policy below:

Booking Confirmation:

A booking is only considered confirmed once the deposit has been received. Enquiries or expressions of interest do not guarantee a place until payment is made.

Deposits:
A non-refundable deposit of £125 is required to secure your retreat booking. Deposits are transferable to another available retreat date within 12 months of the original booking, subject to availability. Transfers are only permitted if requested more than 60 days prior to the retreat start date and are limited to one transfer per booking. A new £125 deposit is required to secure your new date, and the original deposit will be applied as a credit toward your outstanding balance.

Interim Payment:
An interim payment of £125 is due 12 weeks after your initial deposit has been paid. Once this interim payment has been made, it becomes non-refundable.

Final Payment:
The remaining balance of your retreat fee is due 60 days prior to the retreat start date. We will send reminders leading up to your payment deadline. If you fail to make payment after receiving a final reminder, you will have 48 hours to complete payment before your retreat space is cancelled. In this circumstance, all payments made remain non-refundable.

Flight & Travel Arrangements:
Guests are responsible for arranging and managing their own travel. We do not take responsibility for any travel costs, cancellations, or changes. We strongly recommend purchasing comprehensive travel insurance to cover unforeseen circumstances.

Cancellation & Date Changes:
If you need to change your retreat date, requests must be made more than 60 days prior to the retreat start date. We will do our best to accommodate your preferred alternative date, subject to availability. If we are unable to confirm your requested date, any payments made (excluding non-refundable amounts) may be held as credit toward a future retreat within 12 months of the original booking.

If you cancel more than 60 days before the retreat start date:

• Your deposit remains non-refundable but transferable as outlined above.
• Any interim payment made is non-refundable & non-transferrable.

Cancellations Within 60 Days:
All payments become strictly non-refundable within 60 days of the retreat start date. At this stage, your booking is confirmed and cannot be transferred or refunded under any circumstances, except in exceptional cases at the discretion of the Retreats & Events Management Team.

Retreat Changes or Cancellations by Us:
We reserve the right to make changes to retreat dates or details in rare cases of unforeseen circumstances. In such cases, we will offer an alternative date or a full refund of any payments made toward your retreat.

Guest Responsibility:

It is your responsibility to read and understand this booking policy before confirming your place. By paying your deposit, you agree to these terms. By booking a retreat with us, you agree to assume full responsibility for your personal travel arrangements and health. We accept no liability for loss, damage, or expense resulting from delays, changes, cancellations, or health-related issues.

How to Cancel: 

All cancellation requests must be submitted in writing via email to retreats@rwl.fitness. The date of receipt of the written cancellation will be considered the cancellation date.

Refund Processing: 

Approved refunds will be processed within 14 business days of the cancellation confirmation.

Contact Us: 

For any questions regarding this policy, please contact our customer service team at retreats@rwl.fitness.

Note: By making a booking with RWL, you acknowledge that you have read, understood, and agree to this cancellation policy.